Emails powered by AI
Email isn't dead, it's evolving—from composing to generating reports to analyzing replies. You can use emails to make a sale or determine why it fell through, and now—with Zia's help—you can improve how you send emails and gain a deeper understanding of your communication.
Here's how we can help you
- Enrich your customer records using information from email signatures.
- Prioritize attention towards consistently dissatisfied customers.
- Understand the intent and emotion behind each email to strategize your replies.
- Capture event information with a single click.
- Comprehend the gist of an email without any need to open it.
Enrich your CRM data using email
When a lead changes their contact info, it can be difficult to get in touch with them. Your CRM data might be out of date, but your client's email signature usually isn't. Instead of spending time keeping up with every single contact, Zia captures contact data for you from email signatures and uses it to enrich your customers' contact information.
Target dissatisfied customers
You can infer your customers' feelings towards your products and services—whether positive, negative, or neutral—from their emails. Consistently negative customer emails indicate significant dissatisfaction towards your products and services. Zia alerts you when this happens and enables you to prioritize your future engagements with these customers accordingly.
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Identify the emotion and intent behind every email
Every conversation carries an emotive tone that indicates the customer's level of contentment—ranging from happiness to frustration—and is written with a specific intent, like an inquiry, request, complaint, purchase, or even just spam. Zia analyzes the content of customer emails to help you understand the emotion of every email so you can strategize your next interactions.
Turn emails into events
Emails contain loads of information, such as appointments for things like calls, tasks, or meetings. Missing out on these activities could prove fatal to a potential deal. Zia captures these events, notifies you, suggests activities based on them in Zoho CRM, and syncs them with your CRM calendar.
Understand the essence of an email in a single line
When dealing with a large volume of emails, it's infeasible to go through each one in detail to determine its purpose. Instead, Zia scans your emails and provides a summary for each one without any need to read through the email in its entirety.
