Support plans
Did you know that 12,000+ happy customers have given our support an 8+ rating?
With Zoho Creator's curated support plans, technical assistance is a click away!
Here's a comparative chart of our four support tiers and the included services so that you can choose the best option for your business.
5
Basic | Classic | PremiumRegister Here | EnterpriseRegister Here | |
|---|---|---|---|---|
| SERVICES | ||||
Collection of detailed articles on setting up, customization, and usage of Zoho Creator features. Knowledge base | Yes | Yes | Yes | Yes |
| Community forums | Yes | Yes | Yes | Yes |
| Email support | Yes | Yes | Yes | Yes |
Ping us with your questions through chat for a speedy response. Live chat | 10 hours x 5 days | 24 hours x 5 days | 24 hours x 7 days | |
Call our toll-free phone numbers or request a support call. Toll-free support | 10 hours x 5 days | 24 hours x 5 days | 24 hours x 7 days | |
Guidance from our specialists to use Zoho creator efficiently for your business. Onboarding assistance | Yes | Yes | Yes | |
Get assistance for customization and troubleshooting through screen sharing sessions. Remote assistance | Yes | Yes | ||
Ensures customer satisfaction and nurtures long-term provider-client relationships. Customer Success Manager | Yes | Yes | ||
A dedicated point of contact for your every support need. Technical Account Manager | Yes | |||
Get acquainted with Zoho Creator and learn best practices from our specialists. Product Training | Yes | |||
| First Response Time | 24 Hours | 8 Hours | 3 Hours | 1 Hour |
| Cost | - | Free | 20% of License fee | 25% of License fee |
| ELIGIBILITY | ||||
| Based on Edition | Free edition | All paid editions | All paid editions | All paid editions |
| Based on Number of users | - | - | - | Min. 50 Users |
| Based on Subscription period | - | Annual or monthly | Annual or monthly | Annual |
| Basic | Classic | Premium | Enterprise |
|---|
FAQ's
- USA: +1(888) 900 9646
- UK: +44 (20) 35647890
- Australia: +61-2-80662898
- Germany: +49 8000229966
- Sweden: +46 201408150
- Italy: +39 (0) 287103737
- Netherlands: +31 707007083
- Spain: +34 918368598
- France: +33 805542462
- India: +91-44-67447000
Alternatively, you can drop us an email at support@zohocreator.com or tweet to us @zohocares
Only basic support is available to all free edition users. You can email us with your questions, raise a support request in your portal, or submit a forum post to get help from the support community. You can also read through support articles in the knowledge base and learn to use different features via our collection of "how-to" videos.
Call and chat support is available to customers with a paid subscription of Zoho Creator.
You can call us any time between 9 am to 5 pm on business days, and we'll be glad to help you out. However, if you're looking for around-the-clock service, we recommend getting premium or enterprise support.
Although one of our onboarding specialists may offer you contextual guidance through your setup process, they won't implement Zoho Creator for you. They can identify the best ways to align the product to your specific needs, demonstrate features, offer suggestions, and teach best practices.
If you're looking for a quick Creator setup and implementation, you can check out our Jumpstart plans.
Onboarding assistance is active for 120 days from the date of first purchase. You can reach us via chat, phone, or email to use our onboarding services.
Note: First response time SLAs are not applicable for onboarding assistance.
By the end of the onboarding period, you should be:
- Able to perform essential administrative tasks to set up Zoho Creator for your business
- Familiar with Zoho Creator's user interface and key features
Your eligibility for product support is not affected by the validity of your onboarding assistance, and you'll be able to use all forms of support—email, phone, and chat—as long as you're a paid customer of Zoho Creator.
Your access to the knowledge base, community forums and self-service portal are also not influenced by the onboarding period.
If you're having trouble using Zoho Creator, remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.