ZA eDge sees sustained 100% growth by digitizing their fixed asset management using Zoho Creator

Summary

Over the years, Zoho Creator has helped ZA eDge's business growth by providing excellent support and scalable solutions. ZA eDge is now offering services to major multinational hotels, airlines, and educational institutions, and planning to expand their operations in the EU. They are projecting to grow tenfold by leveraging existing Zoho products, as well as increasing capabilities in-house to develop custom solutions for their customers.

The company

ZA eDge was established in 2016 in Johannesburg, South Africa, as a professional service and consultancy company specializing in fixed asset management. They focus on providing software, hardware, audit, and condition assessments of fixed assets for infrastructure, plant, machinery, vehicle, office equipment, stock, and livestock tracking. They aim to be the market leader in fixed asset management solutions, by providing complete product life cycle solutions to their customers.

The challenge

ZA eDge was initially conceptualized as a SaaS provider, yet the team soon realized that they needed to fully transition into a cloud-hosted business, to stay ahead of the competition. The company was relying on Excel spreadsheets in the beginning, and then switched to off-the-shelf applications. In early attempts to change their business model, they tried Microsoft Power Apps, but found it costly and difficult to use and deploy. In their further research on the best solution for cost-effective cloud software, the company attempted to implement multiple server-based solutions. However, this option required a significant amount of resources to implement for their clients, which was not feasible.

The five major pain points faced by the ZA eDge team before switching to Zoho Creator were:

• Costly off-the-shelf applications
• Limitations in the licensing model
• Inability to integrate with other applications
• Reliance on software vendors to provide apps
• Limited customization options

The solution

ZA eDge had a solid vision to grow their business digitally and offer greater value for their customers. That's when they got introduced to the Zoho Creator platform at a technology innovation center hosted in South Africa.

Makhene explained how they had instant access to data through Zoho's applications, as opposed to previously, where data had to be transferred via USB. Zoho Creator provided instant evaluations of customer data that were both secure and reliably captured on the app. They've been using Zoho Creator for ten years now and have built over 100 applications in the last five years. Despite the team's lack of coding or app development background, employees can create apps fairly easily through Zoho Creator—often within a day or even just in a few hours.

Some of the solutions they've built include fixed asset management solutions, fixed asset tracking solutions, and fixed asset depreciation and disposal applications. These apps are used by teams across the company, such as finance, facility management, IT, and security. On a typical work day, they also use Zoho Creator mobile apps to scan the barcodes of different fixed assets using special laser scanners. Each app currently has one to ten users, plus over 250 portal users.

When compared with off-the-shelf applications, Zoho Creator has reduced the time it takes for them to configure an application, as well as simplified the maintenance of those applications.

Benefits and ROI

Makhene said that it was clear their customers appreciated the simplicity of the design and functionality of the dashboards. Consequently, ZA eDge have retained 90% of their clients yearly and achieved a customer satisfaction score of over 90%.

An additional competitive advantage was reducing the time it took for their employees to complete their tasks. They saw an increase in productivity, going from 6 minutes to just 60 seconds. What previously took one week to finish has now been reduced to a single day or a handful of hours because of Zoho Creator, as it enables multiple people to work simultaneously, making real-time connections and updates.