Ensuring transparency and quality of service with custom low-code apps
Learn how The Dickson Lab used low-code to automate manual processes to eliminate manual errors and save time.
Read the case study
Extending technology capabilities with low-code
The Dickson Lab's journey with Creator
The Dickson Lab (TDL) is a physical and mental well-being clinic based in Kuala Lumpur, Malaysia. Using scientifically proven technology, TDL treats and coaches people from all walks of life with biometric assessments, music therapy, and wellness coaching.
Implementing process automation at scale might seem impossible for many organizations, with the complexity surrounding legacy processes and technologies. The Dickson Lab had several legacy systems, each automating a single function in the process workflow. This was both confusing and time-consuming to transfer data from one system to another.
Omar Khamam, CEO of The Techno Set Sdn. Bhd introduced the idea of customized low-code solutions and their benefits to The Dickson Lab team. With Creator, TDL was able to automate many of its manual processes from end to end, while simultaneously making space for new technologies.
About the solution:
TDL uses Creator to automate two functions: data collection and reporting. The initial client information and consent are recorded using a public Creator form. Creator's record template feature allows TDL to present the data associated with relevant records in a meaningful and structured manner. With an intuitive interface and simple drag-and-drop controls, they're able to build a customized report based on voice analysis. The well-being coach then uses this report to provide the correct diagnosis for the client and counsel them accordingly.
"Whenever we have a problem, we immediately think whether we can solve it with Creator. The coaches are happy, the end clients are happy, and everything's just so much easier. We look forward to continuing to use Creator to automate more manual processes.”
- Aleen Foo, Coach, The Dickson LabHighlights and ROI:
- With record templates, TDL could customize reports based on their specific needs allowing them to understand data with visualizations and make informed decisions faster.
- Through its translation feature, Zoho Creator allowed TDL to make its services consumable to a wider audience, by supporting languages like Thai, Chinese, Hebrew, and more.
- TDL could enhance internal data security by design, rather than relying on external bolt-on security solutions.