Carrier Wheels Pvt. Ltd. enhances productivity and reduces costs by 90% with a custom solution built on Zoho Creator

The company: About Carrier Wheels Pvt. Ltd.

Carrier Wheels Pvt. Ltd. is a B2B manufacturing company specializing in wheel rims for various applications, including tractors, agricultural equipment, and construction machinery. They supply their products to major OEMs globally.

The challenges

The company was utilizing a diverse tech stack: SAP for core processes like procure-to-pay, order-to-cash, and finance; Google Sheets for production planning and smaller use cases; Asana for project management; Zoho Creator for maintenance and tool room departments; and traditional HR systems for payroll and people management.

The intent was always to bring more of this into SAP. Given how much of the business already depended on it, extending that same reliability to every remaining department was the natural ambition. What stood in the way was scope rather than capability. Cost, time, and implementation complexity made a full migration difficult to justify for the smaller, department-level processes.

Google Sheets filled those gaps quickly, and for a while that was enough. But the difference showed over time. Sheets was never built to handle the scale, the governance, or the integration depth that a system like SAP delivers as standard.

The solution

Carrier Wheels Pvt. Ltd. discovered Zoho Creator during their search for a flexible, scalable, and user-friendly solution. They partnered with SynProSoft, a Zoho Premium Partner, to implement a custom manufacturing solution. SynProSoft showcased their Zoho Creator-based solution, inspiring confidence in their expertise.

Following a three-day workshop at the factory, SynProSoft prepared a comprehensive business requirements document (BRD) to help develop an extensive end-to-end manufacturing solution. They began by migrating the maintenance module to Zoho Creator and gradually expanded its use to other areas.

Procurement to pay

To manage indents, request for quotations (RFQs), vendor contracts, quotes, quality checks, goods received notes (GRNs), payments to vendors, raw material inventory, and more.

Order to collection

To streamline order processing, pricing history and revisions, production planning, procurement, work order releases, finished goods inventory management, and dispatch notes.

Production planning and control

To facilitate bill of material (BOM), routing, shift management, work order creation and prioritization, MRP, sequencing, full kitting, and work order triggers for products at minimum and maximum inventory levels.

Stores

To manage purchase returns, inventory valuation, and material issuance and adjustments.

Customer complaints

To track, evaluate, and resolve customer complaints through root cause analysis and a horizontal deployment of solutions.

Tool room job cards

To create job cards, sequence processes, and track costs.

Maintenance

To manage preventive and breakdown maintenance for utilities, track electrical meters, and monitor chemical and water consumption.

Carrier Wheels Pvt. Ltd. has created an integrated ecosystem by leveraging Zoho Creator alongside Zoho Books for finance, Zoho CRM for lead management, Zoho Projects for project management, and Zoho People and Zoho Payroll for HR, ensuring seamless data flow across departments.

Benefits and ROI

Since implementing the custom solution, Carrier Wheels Pvt. Ltd. has consolidated its business processes into a single, unified platform. This has helped:

• Automate routine tasks, reducing manual effort and significantly increasing productivity.
• Implement new processes and modules as needed, ensuring long-term scalability.
• Facilitate a seamless collaboration across teams, enhancing both user and customer experiences.
• Enable real-time access to data and analytics to empower informed decision-making.

Carrier Wheels Pvt. Ltd.'s technological advancements have earned them accolades, including the leader in the "Technology Efficient Manufacturing Enterprise" award from the honorable Prime Minister of India.

Looking forward

Carrier Wheels Pvt. Ltd. plans to use Zoho Creator to optimize their operations further and drive growth. They are exploring advanced features like IOT and machine integration with Zoho Creator to unlock even greater potential. By embracing digital transformation with Zoho Creator, Carrier Wheels Pvt. Ltd. is set to thrive in the competitive market.