How Parametrics Medical increased productivity by 25% with custom applications built on Zoho Creator

The company

Parametrics Medical is a provider of innovative allograft solutions, dedicated to advancing the field of regenerative medicine. They specialize in delivering customized tissue products designed to meet the specific needs of healthcare professionals and patients. With a focus on improving patient outcomes, Parametrics Medical leverages advanced technology and rigorous quality standards to ensure the safety and effectiveness of their products.

The challenge

Before discovering Zoho Creator, Parametrics Medical faced significant challenges with its complex order management system. Operating under stringent regulations from the FDA and the American Association of Tissue Banks, they relied heavily on spreadsheets. This led to time-consuming and error-prone data entry across multiple locations, resulting in fragmented and inconsistent information that hindered collaboration and coordination.

Managing the tissue distribution process required meticulous tracking and detailed recordkeeping for several years. The lack of automated communication, like email notifications, further complicated the process. Despite exploring various solutions, none met their unique regulatory requirements.

That's when they discovered Zoho Creator's potential through an initial internal attempt by a former employee, which yielded promising results. This led them to partner with BSP, a Zoho expert and Premium Partner, to effectively leverage Zoho Creator for their complex applications.

The solution

Parametrics Medical required an internal system to manage clinic relationships and track orders. Handling inventory, shipping, and billing in-house prompted the need for a robust internal management tool. With the help of BSP, they turned to Zoho Creator and developed their first major application: the NST Order Management (NOM) application.

NST Order Management

NOM streamlines the distribution and tracking of medical products by integrating clinics, distributors, and healthcare providers for efficient order management.

Key features

• Clinic and distributor management: Tracks detailed information and coordinates product shipments.
• Healthcare provider integration: Maintains a database with billing information and unique identifiers.
• Order and patient management: Monitors orders, products, quantities, statuses, and patient records.
• Product and payment management: Manages product lists and payment processing.

The application significantly improved operational efficiency and accuracy for Parametrics Medical, laying the foundation for advanced applications like WoundCare AR and the Daily WoundCare Tracker.

WoundCare AR

This app simplifies the addition of clinics and distributors, automatically importing them into Zoho CRM. Key features include clinic and distributor management through dedicated lists for quick access, and streamlined invoice management that allows users to input details, select associated clinics and distributors, and auto-populate dates and balances.

Additionally, the application integrates with the Daily WoundCare Tracker, ensuring consistency and accuracy in product information across platforms.

Daily WoundCare Tracker

This app allows users to input shipment details, assign statuses, and link shipments to distributors and clinics, ensuring accurate and accessible tracking information.

A key feature is the automatic tallying of total units and order revenue. The app also includes robust product management capabilities, enabling users to add and edit product details, ensuring all unit-related information is accurate and up to date.

e-Biologics Order Checklist

This app manages regulatory compliance, inventory, and automated workflows to streamline biologics orders.

Designed to handle complex fields and rules, e-BOC dynamically displays relevant information based on the selected action (e.g., full return, return to manufacturer, etc), ensuring accurate data capture.

Currently a standalone application, e-BOC is designed for future integration with inventory and accounting systems. This will eventually create a cohesive system, where actions in e-BOC automatically update related systems, enhancing efficiency and accuracy.

Benefits and ROI

Implementing Zoho Creator has brought significant benefits to Parametrics Medical, notably increasing productivity and efficiency across various operations. The shift from paper-based processes to a custom order management application led to at least a 25% increase in productivity.

Beyond productivity gains, Zoho Creator has opened up new avenues for creativity and customization that were previously impossible with their existing tools.

Looking forward

Parametrics Medical is poised to further expand its use of Zoho Creator, continuing to innovate and streamline its processes. With several key applications already transforming their operations, the team plans to develop additional customized solutions to address evolving needs. These applications will integrate more data sources, provide deeper insights, and enable real-time monitoring, which will drive even greater efficiency across departments.

Overall, Zoho Creator has not only improved operational efficiency and productivity but also empowered Parametrics Medical to continually innovate and adapt their processes, promising substantial long-term ROI.