Partial Payment and Outstanding Opening Balance | FAQ

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I’ve recorded a partial payment for a customer’s/vendor’s opening balance, and I’m not able to update the opening balance to a value less than the outstanding opening balance. What do I do?

If you’ve recorded partial payment for a customer’s or vendor’s opening balance, you will not be able to update the opening balance to a value less than the outstanding opening balance. This is because the outstanding opening balance is the opening balance due after the partial payment.

If you want to reduce the opening balance to a value less than the outstanding opening balance, you have to delete the partial payment.

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