To send notifications to your customers through WhatsApp, you’ll have to enable WhatsApp for them. Here’s how:
- Go to Sales on the left sidebar and select Customers.
- Select the customer for whom you want to enable WhatsApp messaging and click Edit in the Overview section.
- Ensure that the customer’s phone number is right and begins with a proper country code.
- Mark the option WhatsApp under Communication Channels.
- Click Save and WhatsApp will be enabled for the primary contact.