Send Emails Using Your Own Address Instead of Zoho's Email Address | FAQ

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My email address is linked to a public domain, and I want to send emails using my own address instead of the Zoho email address. What should I do?

If you use an email address that belongs to a public domain, such as Gmail or Yahoo Mail, in the From address of emails sent from Zoho Books, it will be replaced with message-service@sender.zohobooks.com. This happens because SPF and DKIM records cannot be added for public domains, which are necessary for email authentication. While it’s recommended to use message-service@sender.zohobooks.com to prevent your emails from landing in spam, you can still choose to send emails from your public email address by following the steps below.

Click the Settings icon at the top right corner in your Zoho Books account.

Go to Reminders & Notifications and choose Email Notifications.

In the Emails pane, click Sender Email Preferences.

Under the Public Domains section, click Change Setting.

In the Emails Are Sent Through box, choose the Email address of sender.

Click Save to update your the preference.

Note: For emails sent from DMARC-enabled public domains like Gmail, message-service@sender.zohobooks.com will be used, even if you have selected the sender’s email address.

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