Handling duplicate feeds | Banking

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What must I do if there are duplicate feeds for my bank account in the Banking module?

Duplicate feeds could be fetched due to a temporary glitch from our banking service provider’s end. Whenever you see duplicate feeds, kindly follow the steps mentioned below:

Verify if the feeds are real duplicates by cross-checking with the actual bank statement.

Exclude the duplicate feeds.

Do not manually refresh the feeds if your bank uses Multi-Factor Authentication (MFA).

In case, your bank does not use an MFA and your automatic bank feeds is turned on, please deactivate the automatic fetching of bank feeds.

And, please write to support@zohobooks.com about the duplicate feeds. We’ll get this fixed by our banking service provider, after which, you can refresh the feeds or activate the automatic fetching of bank feeds.

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