Bank feeds are broken | FAQ

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What should I do if my bank feeds are broken?

If your bank feeds are broken, you can try the solutions mentioned below:

Update Your Bank Credentials in Zoho Books

Go to the Banking module on the left sidebar.

Select the bank account for which the bank feeds are broken.

Click the Gear icon and select Update Credentials from the dropdown.

In the pop-up that appears, enter your bank credentials and click Continue.

Refresh Your Bank Feeds

Go to the Banking module on the left sidebar.

Select the bank account for which the bank feeds are broken.

Click the Gear icon and select Refresh Feeds from the dropdown.

With this, your bank feeds should work properly. However, if your bank feeds are still broken after following the solutions mentioned above, write to us at support@zohobooks.com with a screenshot of the issue you’re facing and we’ll help you in resolving the issue.

Note: It might be possible that there’s some issue from your bank’s end. Try logging in to your bank’s website. If you’re facing any issue there, contact your bank to resolve the issue.

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