The most painful customer service moments of 2014, and how you can avoid them in 2015Posted on January 1, 2015January 1, 2015 by Austin Talbert8 Mins Read
8 tips for measuring (and improving) customer happinessPosted on June 26, 2014June 26, 2014 by Austin Talbert4 Mins Read
2 Ways Live Chat Can Enhance Your Customer ServicePosted on April 16, 2014April 16, 2014 by Ambi Moorthy2 Mins Read
Announcing Zoho LiveDesk: Start delivering instant happiness to your customersPosted on February 26, 2013February 26, 2013 by Austin Talbert4 Mins Read
Code Red! How good is your emergency response?Posted on August 8, 2012August 8, 2012 by Prashanth V K2 Mins Read
New in Zoho CRM Workflow Rules: Time Based Actions, Notify Contacts and morePosted on May 24, 2011May 24, 2011 by Sharanya R2 Mins Read
New in Zoho CRM: Zoho Support Integration, Campaign Members, and more...Posted on April 28, 2011April 28, 2011 by Sharanya R3 Mins Read
Zoho@Zoho: Zoho Creator Team's Call Logging AppPosted on November 18, 2010November 18, 2010 by raagavan3 Mins Read
Beyond Web Analytics: Tools to Improve Customer Support EfficiencyPosted on September 16, 2010September 16, 2010 by Dhan3 Mins Read