What kind of cancellation metrics and reports does Zoho Billing support?

You can access Zoho Billing’s cancellation reports by going to the Reports module from the left sidebar. You’ll find the following reports under the Churn section.

• Under Risk - Subscriptions that are currently dunning or were dunning over a period of time.
• Non Renewing Profiles- Subscriptions that are scheduled to be canceled at the end of the current term.
• Churn Rate - Percentage of churn on a particular day.
• Churned After Retries - Subscriptions that were canceled because of payment failures.
• Churned Subscriptions - Canceled subscriptions.
• Net Cancellations - Total number of cancellations, accounting for reactivated subscriptions as well.
• Subscriptions Expiry - Expired Subscriptions.

Was this document helpful?

Yes

No

Let us know where we can improve

We can wait. Take your time to draft us your question.

Umm.. where do we send the response?

By clicking Submit, you agree to our Privacy Policy.

Submit Cancel

Thank you for your feedback!