System Requirements
To conduct remote support / unattended access sessions - Technician end:
Operating System
Windows
Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022.
Mac OS
Macintosh OS 10.6 and above.
Linux
Linux - All Variants (including Raspberry Pi OS)
Android
Lollipop 5.0 and above.
iOS
Version 9.0 and above(Compatible with iPhone, iPad and iPod touch).
Chrome OS
Chrome version 16.0 and above.
Web Browser
Google Chrome 94.0 and above, Microsoft Edge 94.0 and above, Firefox 94.0 and above, Safari 15.0 and above, Opera 80.0 and above.
(NOTE: With Microsoft Edge web browser, for optimal performance, kindly disable efficiency mode from Settings -> System and Performance -> Efficiency mode )
Bandwidth
Minimum 512 Kbit/s (3 Mbit/s and up recommended).
To join a remote support session - Customer end:
Operating System
Windows
Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022.
Linux
Ubuntu 14.04 and above, Red Hat Enterprise Linux 6 and above, Cent OS 6 and above, Debian 7 and above, Raspberry Pi OS, Linux Mint 13 and above.
Mac OS
Macintosh OS 10.9 and above.
Android
Lollipop 5.0 and above.
iOS
Version 11.0 and above
Chrome OS
Version 16.0 and above.
Web Browser
Google Chrome 16.0 and above, Microsoft Edge 79.0 and above, Firefox 11.0 and above, Safari 7.0 and above, Opera 12.1 and above.
Bandwidth
Minimum 512 Kbit/s (3 Mbit/s and up recommended).
To set up unattended access - Remote computer end:
Operating System
Windows
Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022.
Mac OS
Macintosh OS 10.9 and above.
Android
Lollipop 5.0 and above.
Linux
Linux - All variants (including Raspberry Pi OS)
Note: To set up unattended access in Linux computers, ensure that X Window system is enabled on the unattended computer.
Chrome OS
Chrome version 106 and above.
Web Browser
Google Chrome 16.0 and above, Microsoft Edge 79.0 and above, Firefox 11.0 and above, Safari 7.0 and above, Opera 12.1 and above.
Bandwidth
Minimum 512 Kbit/s (3 Mbit/s and up recommended).