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Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT
 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
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Trusted by Global brands

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Enterprise-ready Features

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    Service Queue

    The service queue portal is a feature that allows administrators to create a portal for customers to reach the technician directly. Then, users who need assistance can access this portal and instantly join a remote session for existing issues, or submit new issues and be placed in a support queue. This lets both experienced developers and beginners to develop a custom self-service portal. From there, they can quickly analyze and resolve IT service issues in no time.

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    UAC Compatibility

    UAC compatibility is a standard and important requirement with any IT Remote Support Software. All remote sessions in Zoho Assist are UAC compatible with the Run as Service option in Zoho Assist. The moment a session is established, the Run as Service option allows users to elevate to admin privileges on the remote computer. This gives the technician full control of the device and the ability to view and control the Windows UAC if it pops up.

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    Text, Voice, and Video Chat

    With a complete communication kit of text, voice, and video chat, as well as VoIP based calling, technicians can easily communicate with users to understand their requirements and issues better. Hearing your voice can also make remote users feel more confident in the remote IT support they are receiving.

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    Quick Launch Applications

    Quickly launch essential applications without needing to search or navigate through the menu on any device. Applications like Control Panel, File Explorer, or Command Prompt can be accessed with a single click during the remote session.

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    Rebranding and Custom Domains

    Rebranding your Assist portal to align with your organization branding. All you have to do is upload your company logo, add your company name, and choose a portal URL. Creating a custom URL for both your technicians and your customers is also possible via CNAME mapping.

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    DKIM-based Verification

    DKIM is an email authentication method that helps companies take responsibility of their message in transit. It also lets mailbox providers check the source of each message using cryptographic techniques. Zoho Assist supports DKIM verification, so our users can prevent spammers from sending out emails impersonating them and enable third-party services to send emails on their behalf without being marked as spam.

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    Support On the Go

    The ability to support users at any instant could be the key difference in an organizations’ success. The mobile apps available across multiple platforms allow technicians to start remote sessions and help remote users at any time.

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    Support Mobile Devices

    With the majority of the productivity and work related apps being available on mobile phones and tablet devices, enterprise-level IT support for these devices is also essential. Zoho Assist Customer mobile app also allow technicians to connect to customers’ mobile devices and provide enterprise IT support.

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    Audit & Compliance

    Comprehensive logging and reporting of all user actions is necessary with remote IT support for enterprises to satisfy compliance and audit requirements, as well as meeting standards for risk detection, security compliance, and quality assurance. With session reports, audit reports, and the action log viewer, keep track of every action carried out organizations IT support remote control software.

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    Enterprise Security

    All your remote sessions are encrypted with TLS 1.2 and TLS 1.3 protocols, along with AES 256 bit encryption as standard over SSL connections. All of our networks are gated and screened by highly powerful and certified intrusion detection/intrusion prevention systems. We also have a dedicated team of security experts monitoring our servers, 24/7/365.

Integrations

As an enterprise business, it’s crucial to choose a remote IT support solution that works with your other business tools and applications. That’s why we offer deep integration with the industry’s best software, including Zoho Desk, Zoho SalesIQ, ServiceNow, Zendesk, and JIRA, among others.

  • Zoho Desk
  • SalesIQ
  • Zendesk
  • ServiceNow
  • Jira
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    • Zoho CRM
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    • Slack
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Benefits to Your Organization

 

Instant Availability

Remote sessions can be conducted anytime, from anywhere, letting technicians be instantly available for support.

 

Immediate Deployment

Easy deployment of the remote IT support software to your entire organization without needing any physical intervention.

 

Improved Efficiency

The immediate availability of technicians and anytime support lets your organization operate at peak efficiency.

 

Cross Platform Support

All major operating system versions across multiple platforms are supported, including Windows, Mac, Linux, Android and iOS.

 

Web-based and User-friendly

Browser-based versions are available, so technicians can start remote sessions without needing to install software.

 

Easier Learning Curve

Technicians can get started with their remote sessions immediately, without needing extensive training or support.

Awards and Reviews

The best remote access software for Enterprise

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    ★★★★★
    4.9 / 5
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    4.6 / 5
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    9.2 / 10
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    ★★★★★
    4.6 / 5
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    8.5 / 10
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    ★★★★★
    4.6 / 5