Enhance the quality of your remote support services with diagnostic tools

TRUSTED BY GLOBAL BRANDS

  • Ather energy
  • Scania
  • FedEx
  • Usha
  • Hexaware

Why should your organization use diagnostic tools?

Why should your organization use diagnostic tools

Enhanced technical support

Improve the quality of your technical support operations by expanding your resources and tools for performing various remote diagnoses.

Easier identification of issues and solutions

Provide efficient technical assistance by analyzing remote desktop windows with an array of diagnostic tools that help you spot issues and easily deploy appropriate IT solutions.

Faster troubleshooting

Assist’s quick-launch diagnostic tools require just a few clicks to perform remote troubleshooting actions in real time. This helps you provide expedited support for all your customers’ needs.

Why should your organization use diagnostic tools?

  • Go to Assist.zoho.com
  • Navigate to Unattended Access > Devices
  • Click the     button to access the Diagnostic Tools menu for the applicable device.
  • Choose the necessary diagnostic tool from the list provided.

Note: Diagnostic tools are OS-specific, and different operating platforms have different sets of diagnostic tools.

Zoho

Diagnostic tools available for Windows OS

 

Command Prompt

Perform automated and advanced administrative functions on a remote desktop via scripts and batch files by launching the Command Prompt from the Diagnostic Tools menu.

 

Task Manager

Gain limited access to the programs running on a remote Windows computer and control the running status of these programs.

 

Device Manager

View a list of hardware components associated with the remote desktop, and enable or disable the drivers installed on the desktop.

 

Groups

View and manage local users and groups on the remote Windows computer. Easily add a new group, remove a group, and add or remove group members with this tool.

 

Hardware

View and manage currently installed hardware on the remote Windows computer.

 

Software

View and manage installed software on the remote Windows computer.

 

Printer

View a list of printers connected to the remote Windows computer.

 

Registry Editor

Store all your application-related configurations on the remote computer with the help of the Registry Editor. Access complete file information, settings, and other data related to installed programs and hardware.

 

Services

Remotely perform actions to start, stop, and restart a service, and set the start-up mode to ensure ideal performance in just a few simple clicks.

 

Share

View all shared folders on the remote Windows computer along with the relevant paths and descriptions. You can also customize limits for the number of users who can access the data in shared files.

 

Users

View a list of the remote computer’s users and their statuses: Active or Disabled.

Diagnostic tools available for Linux OS

 

Command Prompt

Perform automated and advanced administrative functions on a remote Linux desktop via scripts and batch files by launching the Command Prompt from the Diagnostic Tools menu.

 

Process

Gain limited access to the programs running on the remote Linux computer and control their running statuses.

Try Zoho Assist’s 15-day free trail and enhance your remote support operations today.

SIGN UP FOR FREE