Custom Domain Mapping

This feature lets you and your users access Zoho Billing with a custom domain name. The custom domain name will be visible to your customers when they visit the Customer Portal, Hosted Payment Pages and any invoice links that you send them. 

Mapping Your Custom Domain to Zoho Billing

Prerequisites:

• This feature is available only in certain plans of Zoho Billing. Visit the pricing page to check if it’s available in your current plan.
• A domain that is owned by you.

To map a custom domain name, you have to add a CNAME record in your domain name provider’s website (e.g. GoDaddy) and then verify your domain name in Zoho Billing.

To initiate the domain mapping process:

• Navigate to Settings > Organization > Custom Domain.
• Click Map Custom Domain.
• Read through the description about custom domain mapping and then click Ok, Got It.
• Enter the name of your custom domain (e.g. billing.zylker.com) and click Next.
• Go to your domain name provider’s website and navigate to the DNS (Domain Name System) settings page.
• Add a CNAME record with the CNAME (provided by Zoho Billing) and your host name.

• Click Submit & Verify.

You won’t be able to proceed until we verify that your CNAME record reflects on the DNS server. However, a newly created CNAME record could take a while to reflect on the DNS server. This depends on your domain name provider’s TTL (Time to Live) settings. You can contact your domain name provider’s support if you need further assistance with adding a CNAME record.

Certificate Installation

As soon as your domain name is verified, we’ll start installing a multi-domain SSL certificate for your custom domain. This usually takes around 3-5 business days. Once this is done, you can access Zoho Billing with your custom domain name and your customers can access the Customer Portal, Hosted Payment Pages and invoice links from the custom domain as well. You’ll be notified by email when the SSL certificate has been installed.

Disabling Your Custom Domain

You can choose to disable your custom domain temporarily. This can be done with ease:

• Navigate to Settings > Organization > Custom Domain.
• Click Disable.
• Read through the pop-up that appears and then check Yes, I want to disable my custom domain.
• Click Disable.

Now, your custom domain will be disabled instantly and anyone, including you and your users, who tries to access Zoho Billing, the Customer Portal, Hosted Payment Pages and invoice links from the custom domain will be redirected to the default domain, which is https://billing.zoho.com. 

Note: A disabled custom domain can be reverted easily by clicking Re-enable.

Deleting and Changing Your Custom Domain

You can delete your custom domain mapping from Zoho Billing, if you want to switch back to the default Zoho Billing domain permanently.

Deleting your custom domain mapping is also necessary if you want to map a different domain name, in which case, you’d have start the domain mapping process again for the new domain.

Prerequisites:

• Your custom domain must be disabled.
• The CNAME record must be deleted from your domain name provider’s website.

To delete your custom domain mapping:

• Navigate to Settings > Organization > Custom Domain.
• Click Delete.
• Read through the pop-up and then check Yes, I want to delete my custom domain permanently.
• Click Delete.

Now, your custom domain mapping will be deleted permanently.

Once you’ve deleted your custom domain, you can start the mapping process again and associate it with a different domain name, if you wish to do so.

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