When I export my invoices as PDF, my items are not shown. Why is that?

If you’re using foreign characters (such as Chinese, for example) on your invoice, you need to make sure the template you’re using for this transaction supports these characters. This will ensure that these characters are supported when the invoice is printed or exported as a PDF.

• Click the Gear icon on the top right and select Templates sub-tab. Hover over the template you’re using and click Edit.
• Under Template Properties, select the font of your choice from the drop down under PDF font.
• As you flip through the font styles, a pop up at the bottom announces the language that particular style supports (Chinese, Japanese etc.). This will assist you in selecting the right font style. Save your changes before proceeding.

Eg : The font style ‘Ar PL New Sung’ will support Chinese characters on your print/PDF.

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