What happens when my Zoho Billing license fails to renew automatically?
Zoho Billing will automatically renew your current plan using the credit card which you used to pay for Zoho Billing initially.
However, if your plan has failed to renew automatically because your credit card has expired or has insufficient balance, Zoho Billing will carry out a few payment attempts over a couple of days after the initial failed payment.
If your license has failed to renew after the final payment attempt, here’s what will happen:
- Your Zoho Billing organization will be deactivated and placed in a read-only state.
- This means you’ll lose access to premium features, you won’t be able to receive payments and your customers might face service interruptions.
- All the users in your organization will be marked as Inactive and only the Admin user who created the organization will have access to it.
To prevent this, we suggest that you update your credit card details, or allocate enough funds in your credit card as soon as you notice that your license has failed to renew (we’ll display a banner on Zoho Billing’ dashboard when this happens).
Insight: You can update your credit card details from the link available on Zoho Billing’ dashboard.
If your Zoho Billing license still hasn’t been renewed after updating your payment information, please reach out to us at support@zohobilling.com and we’ll look into it for you.
If you missed updating your payment method on time and your organization got deactivated, you can still get it up and running again by updating your payment information later. If you’ve changed your mind about Zoho Billing’ paid plans, you can try the Free plan to evaluate Zoho Billing further. Learn more.
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