Why is Zoho SalesIQ the best in-app chat support software?

 

The ideal live chat for your mobile app

Give your mobile app a human touch with real-time chat. Mobilisten enables customers to reach you from any screen on your app, get their questions answered, and make better purchase decisions.

 

All the data you need for faster solutions

Mobilisten gives you a comprehensive view of a user's basic information, including device details and settings, so you can assess their issues better and solve them quickly. Users can also share screenshots so you don't miss the finer details.

 

Instant in-app chat support with bots

Don't let your resource crunch affect your users. Create your own AI-powered chatbots with Zobot—our enterprise-ready bot builder—so users can get quick answers or help booking flights, tracking orders, or fixing appointments.

 

Customer re-engagement with push notifications

Customer engagement doesn't have to be a full-time job. Stay connected with offline users by sending contextual and personalized campaigns as push notifications. You can also add in-app messages to nurture regular users.

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Customer access to complete chat history

Ever helped a user through an installation process, only to receive another message asking you to repeat a step or two? Not anymore. With Mobilisten—our in-app chat software development kit—your customers now have their conversation history in the palm of their hands.

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User-action-based in-app chat triggers

Major reasons for cart abandonment include process complexity, lack of enough payment options, or technical issues. Proactively reach out to your uncertain prospects by setting customized live chat triggers on your mobile app so you never lose a deal.

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In-app chat self-service

Add answers to frequently asked topics as articles that users can access right from the in-app chat window so your team has more time to address bigger and unique concerns. Once updated in the web app or mobile, they're synced across platforms. When your articles don't suffice, easily direct the user to the right person based on the topic.

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Multilingual in-app chat support

Got customers all over the globe? No problem. With real-time in-app chat translation, Mobilisten lets you interact with visitors in 33 languages—even those with right-to-left scripts like Arabic and Hebrew. You can also add articles in multiple languages.

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Live chat tailor-made for your mobile app

Mobilisten isn't just a generic in-app chat software tool plastered on your app. You get to decide how your in-app chat widget and window look. A few quick tweaks is all it takes to make your live chat blend right in with your mobile app.

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Integrations with your favorite apps

What good is customer data that's buried in your CRM or support tool? Mobilisten works with many third-party and Zoho apps you use every day, so your entire sales, support, and marketing tech stack can really "talk" to each other and work as one.

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We've tamed the GDPR beast for you!

Having customers from the EU doesn't mean extra work anymore. With minimal effort, you can include an implicit tracking banner or an opt-out banner in your app, add chat consent when someone initiates a conversation with you, password protect any file, and mask any Personally Identifiable Information shared on your in-app live chat.

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Install our sample app to see Mobilisten in action

Overview of in-app chat software

What is in-app chat?  

In-app chat is two-way, real-time communication mobile app users can have with a business, all from within the app. This can either be initiated by the user when they need help or by a live chat agent when a user is stuck anywhere in the app-usage flow for a long time.

What is in-app chat support software?  

In-app chat support software is a real-time chat interface built into a business's mobile app that enables customers or app users to converse with a customer service representative whenever they need assistance.

This is done using an in-app chat software development kit (SDK).

Why do mobile apps need live chat?  

  • Live chat for mobile apps help users with any problem they may face in the app and thereby minimizes app abandonment
  • It helps user navigation through the app and reduces bottlenecks with user-action-based live chat pop-ups
  • People use mobile apps for convenience, and in-app chat support is synonymous with ease of use and speed
  • Routine requirements like order tracking, subscription upgrades, and searching for a particular product can all be automated using chatbots on your mobile app

Key features of in-app chat software  

  • Ability to customize in-app chat software to match your mobile app's and brand's aesthetics
  • Helps mobile app users have real-time chats with agents without leaving the screen they're on
  • Facilitates round-the-clock, in-app chat support with chatbots
  • Has the option to display in-app self-service articles
  • Allows users and agents to share images, links, videos, and other media
  • Includes the option to deliver real-time updates through push notifications and in-app messaging
  • Aids global support with two-way, real-time chat translation

Benefits of using in-app chat in mobile apps  

  • User-friendly and more convenient for customers: Users don't have to go to their mobile settings or device data to share details needed for support—in-app chat software allows agents to view the necessary app and device data
  • Cost-effective and efficient form of support: In-app chat provides users faster resolutions than any other forms of customer support and automation, and scalability with bots also means lower support costs
  • Continual user experience: In-app chat ensures that a user who switches from your website to app and back can continue the same conversation they've had with your team
  • Facilitates customer engagement: In-app chat software helps you identify your most valuable users and their behavior on the app and preferences, engage them proactively, and keep them for life

How to choose the best live chat for mobile applications  

A live chat software solution you choose for your mobile app should pass the following requirements:

  • Easy to install and set up, and customizable to match your mobile app and brand
  • Should be compatible with popular app development platforms
  • Intuitive user experience for both mobile app users and live chat agents
  • Should have all the features discussed under 'Key features of in-app chat software'
  • Integrations with most of your tech stack to give you a unified customer view