Zoho - Cookie Policy

Manage Cookie Preference
Last Updated on : 16 June 2022

What is a cookie?

A cookie is a small text file that is stored on your computer or other internet connected device in order to identify your browser, provide analytics, remember information about you such as your language preference or login information. They're completely safe and can't be used to run programs or deliver viruses to your device.You can learn more about cookies by clicking here (external link).

What type of cookies does Zoho use?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies".

Below is a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

Strictly Necessary Cookies

Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our websites.

Cookie NamePurposeValidity
Alphanumeric cookies of length 10 characters(eg: 467aef24c7)Load balancing and session stickinessSession
csr* / *csr* / *csr, zmpncc, zfccnWebsite securitySession
dcl_pfx_lcntNavigation through cross-domainsSession
JSESSIONIDHTTP session token identifierSession
stk, rtkLogin, Signup - Success & failure analysisSession
_imtremManage the 'Remember me' optionSession
_z_identityManage the user's login sessionSession
IAMTFA*Two Factor Authentication validationSession
_zsudcManage custom domain login sessionsSession
zidpMaintain OpenID sign in optionsSession
zoho_fbuidMaintain Facebook login optionSession
GAUTH_TICKETProvide the authentication token in mobile apps for mobile sign in abilitySession
tfa_acTwo Factor Authentication managementSession
clientauthtokenSupport sign in for client portalSession
_iamadt, _iambdtManage logged in user session1 month
zipStore IP locale country value for proper website operations1 day
AKA_A2Performance optimisation in loading of pages1 hour
dcl_bdStores the base domain of the current dc(data center) for proper cross data center domain navigationSession
is_pfxStores the current web URL domain prefix informationSession
IAMTFATICKET_<zuid>Stores the trusted browser session, when "Trust this Browser" option is enabled during TFA verification by the user.180day(s)
^(?=.*\d)[a-z0-9]{37}_user_uuid$Account and Session Management6 hours
^IAMSATCK_[0-9]+$It is used cases like control signin brute Force attacks from a browser90 days
aprmjrnpkcrkksSecurity of website/applicationSession
BuildCookie_AssetTypeBuild management6 months
IAM_TEST_COOKIESecurity of website/application1 day
PHPSESSIDPHP session cookie associated with embedded content from this domain.2 days
wms-tkp-tokenThis is set by IAM filter to facilitate WMS authentication1 month
wms.agentThis cookie is also set by IAM filter, it is to inform our client whether "wms-tkp-token" is set or not. If it is not set, we will fallback to a different authentication flow.1 month
ZCNEWLIVEUITo decide whether to load new Live UI for Application usersSession
ZCNEWUIPUBLICPORTALTo know whether to load new UI or orld UI for public, portal and custom domain pagesSession
zmircTo redirect the user to a app group based on free / paid1 day
zpccCSRF Cookie, this cookie will set when customer access external(published) linkSession
zpctSecurity of website/applicationSession
zuserlangStores the preferred language for web page1 day
IsMarketingSkipSkip syncing sign up data to internal relationship management toolsSession
acc_verRedirect to the new user interface of Zoho accounts page1 year
isiframeenabledManage the loading of some static containers for better UI client performance1 day
uesignValidate client ID while loading previous visit chats1 month
Functional/Preference Cookies

Function/Preference cookies allow us to remember the choices made by you (such as your user name, language or region) as well as other functionalities (such as controlling the cookie banner, redirection to a new page) in order to provide a more personalised online experience. These preferences are remembered (through the use of persistent cookies) so that you need not set them again the next time you visit the page.

Note : The live chat widget will not work if the functionality/preference setting is disabled.

Cookie NamePurposeValidity
has_jsCheck if JavaScript is enabled in the visitor's browserSession
zc_consent, zc_showManage user consent for tracking and cookie banner display settings1 year
*pollsMaintain state and choices made by visitors in the polls conducted1 year
ZFEditionMaintain choice of edition across the Zoho Finance products suite150 days
ZFUserCountry, ZFUserCountryCodeStore country name & country code to pre-fill in forms within Zoho Finance products suite150 days
zld*dragpos, zld*stateSalesIQ chat window options(position and state)5 minutes
isexitmodaldisabledStore user preferences(eg. cookie banner, timezone, country, IP, locale etc)90 days
pll_languagePolylang uses the cookie pll _language to remember the language selected by the user when he comes back to visit again the website. This cookie is also used to get the language information when not available in another way.1 year
^zld[0-9]+state$Used to store the minimisation and maximisation state of the embed5 minutes
Analytics Cookies

Analytics cookies help us improve the way our websites work (e.g. by ensuring that users are finding what they are looking for easily). These track information about visits to the websites so that we can make improvement and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. These cookies also collect information about how visitors use the websites, which site the user came from, the number of each user’s visits and how long the user stays on the websites. We might also use analytics cookies to test new pages or features to see how users react to them.

Cookie NamePurposeValidity
RTMeasures page load time, or other timers associated with the page7 days
za_anonymous_idUnderstand visitors behaviour across our website1 year
zc_cu, zc_cu_exp, zc_tpUnderstand visitors behaviour across our website1 year
Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrcUnderstand visitors behaviour across our website1 month, 1 month, Session, Session
zsstssn, zsltssnUnderstand visitors behaviour across our website30 minutes, 90days
*_zldp, *_siqid,*_uuidUnderstand visitors behaviour across our website2 years
*_zldtCount number of visits to a page1 day
zabUserId, zabHMBucket, zabBucket, zabVisitId, zabSplit, ztpctest, zab_*Manage, analyse and understand visitor behaviour across our website1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour
cookie-uidUnderstand visitors behaviour across our websiteSession
creator_cdAnalyse effectiveness of adwords campaigns3 months
zpzohopage, zpzohorefTrack source and referral webpage information to understand user navigationSession
gclidAnalyse effectiveness of adwords campaigns3 months
gtm_zoho_sourceStore referral source information3 months
*zsrv0.*, zsr*, ps_payloadSeqIdUnderstand visitors behaviour on a webpage2 hours
PaymentsReferralTo identify from the referral partner of the visitor90 days
^[a-z0-9]{32}$Used for deriving the path taken by the visitor and the number of visitors that dropped off while traversing through the funnel.1 month
^webformstarter_[a-z0-9]+$Webpage analyticsSession
^webformvisitor_[a-z0-9]{64}$Analytical/PerformanceSession
^zsc[0-9a-z]{32}$This cookie is set when a new session is started in full tracking. This cookie is used to identify the current session for full tracking.1 day
landingPageUrlStore user preferences(eg. cookie banner, timezone, country, IP, locale etc)3 months
postMasterUUIDWebpage analytics1 year
zft-sdcThis cookie stores metadata ( entrances, source etc) of a session which is used by full tracking.1 day
zia_{exp key - alphanumeric}This cookie is set when user provides Identity information by using identifier API1 year
zps-tgr-dtsThis cookie contains session level metadata related to pagesense triggers.1 year

How you can manage cookies?

Cookie preference manager

You can manage your cookie preference anytime by clicking on `Manage Cookie Preference` at the top of this page or via the Cookie icon that appears at the left bottom most corner of the webpages (if you visit from the EU, UK, Brazil, Japan or California regions).

Browser settings

Most browsers allow you to control cookies through their 'settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

Disclaimer

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.