User Spam Settings

Spam is an inconvenience at its best. Zoho Mail's anti-spam mechanism works extensively to identify and classify the right emails as spam. However, if you find any genuine emails landing in your spam folder or any spam email in your inbox, you can customize the Anti-Spam Lists in your Zoho Mail settings to avoid the same. 

Allowlist/Blocklist

An email address or a domain can be added to the Allowlist or Blocklist if you want to scrutinize who sends you emails.

• Allowlist - When you add email addresses or domains to Allowlist, emails from such addresses and domains will be one step closer to getting delivered in your inbox.
  • Allowlist does not 100% guarantee Inbox delivery.
  • In cases of spam check failures, emails from addresses present in the Allowlist might be marked as spam and can be delivered to the Spam folder.
• Blocklist - When you add email addresses or domains to Blocklist, the emails from such addresses will always get delivered in your Spam folder.

Add an Email Address or Domain to Allowlist/Blocklist

1. Login to Zoho Mail
2. Go to Settings 
3. Navigate to Anti-Spam List
4. Click on the Email Address tab and then click on Allowlist/Blocklist Emails if you want to add email addresses to the Allowlist/Blocklist.
   • To allow an email address, click the Add new Allowlist email field.
   • To block an email address, click the Add new Blocklist email field.
     
5. Click on the Domain tab if you wish to add a domain to the Allowlist/Blocklist.
   • To allow emails from a domain, click the Add new Allowlist domain field.
   • To block emails from a domain, click the Add new Blocklist domain field.
6. Once done, press the enter key. 
7. The given email/domain will be added to the respective list.

Trusted/Rejected list

As mentioned previously, the email addresses added to the Allowlist/Blocklist are subject to certain spam checks. To avoid legitimate emails getting delivered in the spam folder, you can add such email addresses to the trusted list or rejected list. The emails from addresses added to the trusted list are sent to the inbox without any spam checks. And the emails from addresses added to the rejected list are bounced without any checks. 

Add an Email Address to Trusted/Rejected list

1. Login to Zoho Mail
2. Go to Settings 
3. Navigate to Anti-Spam List
4. Click on the Email Address tab and then click on Trusted/Rejected Emails if you wish to add an email address to Trusted or Rejected.
   • To add an email address to the Trusted list, click the Add new trusted email field.
   • To add an email address to the Rejected list, click the Add new rejected email field.
     
5. The given email address will be added to the respective list.

Unsubscribed list

When you unsubscribe from any emails or newsletters, the unsubscribe links along with their email accounts are added to the unsubscribed list. All the emails from the listed entities will be sent to your spam folder automatically.

Access Unsubscribed List

1. Login to Zoho Mail
2. Go to Settings 
3. Navigate to Anti-Spam List
4. Click Unsubscribed list tab.

To remove any emails/links from your unsubscribed list, click on the delete button next to them. Deleting any emails/links from your unsubscribed list will restore their delivery as it was before.

Spam filter based on language

You can set spam filters based on the language of the email content. You can allow or block emails based on your language preference.

1. Login to Zoho Mail
2. Go to Settings 
3. Navigate to Anti-Spam List
4. Click on the Language Filter tab.
   
5. You can select from one of the available options:
   • None - No language-based spam filters are set
   • Allow Specific Languages - Only emails sent in the languages in this list will be allowed into your inbox.
   • Block Specific Languages - Emails sent in the languages in this list will not be allowed into your inbox.