How do I view the customer-wise breakdown of the total unearned revenue in Zoho Books?

You can view the customer-wise breakdown of the total unearned revenue by adding the Unused Advance Payment column to the Customer Balance Summary report. Here’s how:

• Go to the Reports module on the left sidebar.
• Select the Customer Balances Summary report under Receivables.
• On the Customer Balances Summary page, click Customise Report on the top.

• On the Customise Report page, go to the Show or Hide Columns tab.
• In the Available Columns sections, hover over Unused Advance Payment and click the + button next to it.
• If you have created transactions in different currencies, hover over Unused Advance Payment (FCY) and click the + button next to it.

• Unused Advance Payment will be added to the Selected Columns section.
• Click Run Report.

You can now view the customer-wise total unearned revenue of your organisation from the unused advance payment columns of the Customer Balance Summary report.