I’m unable to find the option to import the opening balances for customers and vendors from the respective modules. What should I do?

You won’t be able to enter opening balances for customers and vendors from their respective modules if you’ve imported accounts receivable and accounts payable. You have to remove them to enter the opening balance for customers and vendors. Here’s how:

• Go to Settings on the top right corner of the page.
• Click Opening Balances under Organisation.
• Click Edit at the top.
• Remove the opening balances associated with these accounts by setting the opening balance as zero for accounts receivable and accounts payable in the import file and import it again.
• Click Continue.
• Verify the opening balance and click Confirm.

You’ll now be able to enter the opening balance for customers and vendors from the respective modules.