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Why am I not able to set up my ICICI Bank Integration in Zoho Books using my existing Corporate ID and User ID?

Note: This integration is temporarily disabled in Zoho Books upon ICICI Bank’s request. However, organisations that have already integrated with ICICI Bank can continue using it.

You might not be able to set up the integration due to any of the following 2 cases:

1.Your Internet Banking User ID is inactive/dormant. To activate your account:

Log in to your ICICI Bank CIB (Corporate Internet Banking) Portal
Navigate to Service Request and select Activation of Inactive/Dormant Accounts.
Fill in the details and submit your request.

You can also call or visit your nearest ICICI Bank to activate your Internet Banking User ID.

2.You are trying to configure the integration using the Corp ID and User ID that is currently used by another user to initiate the integration.

You can write to us at icici-support@zohofinance.com for further assistance.

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