I have marked the GSTR 3B as filed but the automatic offset entries are not posted by Zoho Books automatically. What should I do?

The journal entries might not be posted automatically due to any of the following reasons:

1. GST Portal Slowness:

When GSTR 3B is marked as filed during GST portal slowness, the entries might not be posted automatically. You’ll have to unfile the return and mark the return as filed again. To unfile the return:

• Click GST Filing in the left sidebar.
• If the Branches feature is enabled, you’ll be redirected to the List of GSTINs page. Click View Summary next to the required GSTIN.
• If the Branches feature is not enabled, you will be redirected to the GSTIN’s page.
• In the Monthly/Quarterly Returns section, click the date filter and select the latest return that you have marked as filed.
• Click Mark as Unfiled next to GSTR-3B Summary.
• In the pop-up that appears, click Mark as Unfiled.

To mark the return as filed again,

• Click View Summary near GSTR 3B and go to the Filing tab.
• In the filing page, click the Mark as Filed button.

2. Return Not Filed in Portal:

The GSTR 3B return is marked as filed in Zoho Books but not filed in the portal. To rectify this, you’ll have to file the GSTR 3B return in the portal, then unfile the return in Zoho Books and mark it as filed again.

3. Zero Value:

If there are no values present for Tax Paid, Interest Paid and Late Fee Paid in the GSTN portal, then the journal will not be posted in Zoho Books.